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Hammers, hammers, everywhere

…and not a nail in sight. How do give your project the best start, with 6 questions. What is the real reason that projects are successful? There are a number of factors, not least of all the specific project method that’s employed. I love it when you engage in a...

What’s your USP?

Spoiler alert: It isn’t your excellent customer service. I had this dialogue with a client recently. “Our USP is our excellent customer service.” “So is [competitor A]’s and they’re cheaper.” “But ours is so much...

Cutting through the wall of Apathy

Telling a good story is not enough. Really another story about story telling? We talk about connecting with the customer all of the time and there have been enough posts recently on social media about how we’re pretty sick of people telling us it’s all about telling...

Is there money to be made in hardware sales?

Of course there is, however consumer PC hardware sales in the UK seem to be continuing on their slow decline, according to analysts Gartner, and have been since 2012 when HP SVP and EMEA GM Eric Cador told his audience at a sales conference that the PC industry [has]...

The Wireless Village

[Image Credit: http://newsroom.fb.com/news/2016/10/introducing-workplace-by-facebook/] Only 10 years ago we were talking about online collaboration and calling it the ‘Wireless Village’ It was powered by SIP data transfer and it was going to revolutionise the way that...

The Future of the Copper Network

Just as our customers are evolving, so we as service providers need to evolve with them FCS are an incredible force within the telecoms industry in the UK, a not-for-profit industry association for companies which deliver professional voice and data communications...

Training

Training your teams. It can be a bit of a dirty word training, so much so that we’ve come up with other phrases that mean the same thing, such as learning and development, continuous improvement and so on. It’s not that they’re the same, it’s just that the thought of...

Three things

Three things: Joining the dots. Two videos and a story that at face value seem to have more to do with gaming than real life. The first video is the excellent short film “Hyper Reality” by Keiichi Matsuda. More dystopian vision than anything else it shows how gaming...

Thinking inside the box

One of the key things we talk about during the commercial workshops is why people buy. Understanding this is critical and we’ve tackled the subject before in previous blog posts, but the story below shows how trust can be communicated in many forms. At face value the...