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Just as our customers are evolving, so we as service providers need to evolve with them

FCS are an incredible force within the telecoms industry in the UK, a not-for-profit industry association for companies which deliver professional voice and data communications solutions to business and public sector customers in the UK.

So I was delighted to be asked to speak at the FCS Comms Provider 16 event on the future of the copper network in the UK. Given that my Crystal Ball is as flawed as most, I thought it would be useful to look back over the last 20 years of consumer behaviour, use today’s analysis and then project forward.

The podcast outlines the gist of what I said.

 

There is a reference in the podcast to the book Exponential Organisations, specifically to a ‘brain’ diagram that demonstrates the approach that innovative, successful companies use. I urge you to check it out, it is well worth your time.

md_del_fcs_cp16photo credit: Chris Renton Photography

I was also delighted with the response, here are a few snippets that I caught on Twitter. (You can follow us on @CopperRoadUK)

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